Crisis Clinician II- Night Shift (Safe Harbor Behavioral Health)

Are you looking for a rewarding career with growth opportunities? 

UPMC Western Behavioral Health at Safe Harbor is looking for a passionate Crisis Clinician II to join our team at Crisis Services!

Serving as Erie County’s 24/7 crisis hotline operator as well as community crisis responder since 1993, Crisis Services offers phone, mobile and walk-in services to individuals of all ages.  In addition to providing comprehensive crisis interventions, Crisis Services is also a part of the 988 Suicide and Crisis Lifeline.

Under the direction of the Crisis Program Director, as a Crisis Clinician II, you will provide clinical services to individuals experiencing a self-identified crisis. Your primary responsibilities include answering phones, obtaining clinical information, responding to crisis situations in the community, and documenting all related activities. In addition, you will serve as a leader within the department as a shift supervisor. In this role, you will oversee day-to-day operations and review documentation to ensure quality assurance standards are met.

Key Information:

• Work Hours: Night Shift- 11p-9a, 4-day work week. Some holidays and weekends required.
• Location: 2560 West 12^th Street, Erie, PA
• Parking: On-site parking is provided at no cost
• Dress Code: Business casual attire

While crisis work is challenging, it’s deeply rewarding—and our team-building committee promotes staff wellness, connection, and a positive work culture. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of up to $5,000! If you’re passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today!

 

Responsibilities:
 

• Conduct crisis assessments, provide counseling, and manage acute situations across community/office settings

• Deliver follow-up support (phone/mobile), develop crisis plans, and coordinate appropriate referrals

• Utilize motivational interviewing and other techniques to promote stability and positive outcomes

• Maintain documentation standards, complete paperwork, and track follow-up services for quality care

• Navigate insurance processes and secure authorizations as needed

• Lead team operations, support staff onboarding, and collaborate in interdisciplinary activities

• Bachelor's Degree in Psychology, Counseling or Social Work WITH two years mental health direct care experience WITH one year crisis experience 
• OR Master's Degree in Psychology, Counseling or Social Work WITH two years clinical experience. 
• Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience
• Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments. 
• Experience in mental health crisis intervention, case management, or in-home therapy preferred. 
• Excellent, recovery-oriented interpersonal relations 

ATTENTION: BACHELORS/MASTERS TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.

 

Licensure, Certifications, and Clearances:
Appl Suicide Intrvn Skls TrnAct 126 Child Abuse Reporting OR Act 31 Clearance (Must be obtained within 90 days of hire or transfer)

 

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran